Safe & Responsible Play

Responsible Gaming
at aq44

Betting and casino games are meant to be enjoyable entertainment. aq44 is firmly committed to keeping them that way for every player in Bangladesh. This page outlines the tools, policies, and resources we provide to help you stay in full control of your gaming activity — so that playing on aq44 always remains a positive experience, never a harmful one.

21+ Policy Enforced
Deposit Limits Available
Self-Exclusion Tool
Time-Out Feature
24/7 Support — BST UTC+6
21+

Strictly Adults Only — 21 Years and Above

aq44 enforces a strict minimum age of 21 years for all registered players in Bangladesh. No person under the age of 21 is permitted to open an account, place a bet, play a casino game, or claim any bonus on the aq44 platform. Age is verified at registration through our KYC process, and additional verification may be requested at any time.

If you suspect a minor is using aq44: Contact our support team immediately at [email protected]. We will investigate promptly and take all necessary action, including permanent account closure and reversal of any associated transactions.
Our Commitment

How aq44 Keeps Gaming Safe

We believe that a sustainable, enjoyable platform is built on player trust. aq44 has invested in a comprehensive responsible gaming framework — not because it is required, but because the wellbeing of our players is genuinely important to us.

Mandatory Age Verification

Every new aq44 account must pass our KYC age verification before deposits or betting are enabled. We cross-check your National Identity Card (NID) or passport to confirm you are 21 years of age or older. No exceptions are made under any circumstances.

Flexible Deposit Limits

aq44 allows you to set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is active, the platform will automatically prevent any deposit that would exceed the cap you have chosen. Limits take effect immediately and can only be lowered instantly — increases require a 24-hour cooling period.

Session Time-Out

You can set a time-out period of 24 hours, 48 hours, one week, or one month at any point during your session. During an active time-out, your account is suspended and you cannot log in, deposit, or place bets. This is designed to give you a short break and a chance to reset your mindset.

Self-Exclusion Programme

If you feel that gaming is becoming a serious problem, aq44 offers a formal self-exclusion programme. You can choose an exclusion period of 6 months, 1 year, 2 years, or 5 years. During this period, your account is fully locked and all promotional communications are permanently suspended.

Loss Limit Controls

In addition to deposit limits, aq44 offers loss limits that cap the total amount you can lose within a selected time frame. This tool ensures that even during an extended losing run, your financial exposure remains within boundaries you have chosen yourself.

Reality Check Reminders

aq44 provides optional session reminders that notify you after a set period of continuous play — for example, every 30, 60, or 90 minutes. The reminder shows how long you have been playing and how much you have wagered, helping you make an informed decision about whether to continue or take a break.

Step by Step

Activating Your Safety Tools

All responsible gaming tools on aq44 are available directly from your account settings. No lengthy request process, no waiting — you can activate most protections in under 60 seconds. Here is how to access them.

Need help right now? If you do not want to navigate account settings and need immediate assistance, contact our support team at [email protected] — available 24/7, Bangladesh Standard Time (BST, UTC+6). Our team can apply any restriction to your account on your behalf without delay.
24/7
Support available every day of the year
<60s
Time to activate a deposit or loss limit
৳0
Cost to use any responsible gaming tool
5yr
Maximum self-exclusion period available
01
Log In to Your aq44 Account

Visit aq44.io and log in using your registered username and password. All responsible gaming settings are account-specific and require you to be authenticated first.

02
Navigate to Account Settings

Click on your profile icon in the top-right area of the platform. Select "Account Settings" from the dropdown menu to access your full account management panel.

03
Open the Responsible Gaming Tab

Inside Account Settings, locate the "Responsible Gaming" tab. This section houses all available tools: deposit limits, loss limits, time-out, reality check reminders, and self-exclusion.

04
Select and Activate Your Chosen Tool

Choose the tool you want to activate, set your preferred parameters (e.g., deposit limit amount in BDT, time-out duration, exclusion period), and confirm your selection. Restrictions activate immediately upon confirmation.

05
Receive Email Confirmation

aq44 sends an email confirmation to your registered address whenever a responsible gaming restriction is activated or modified. Keep this email as a record of the change. If you did not request the change, contact support immediately.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. aq44 encourages all players to reflect honestly on the following signs. If several of these apply to your current situation, we strongly encourage you to reach out for support.

  • Spending more money on betting than you originally planned or can afford
  • Borrowing money, selling possessions, or neglecting bills to fund gambling
  • Feeling restless, irritable, or anxious when you are unable to gamble
  • Chasing losses — continuing to bet in an attempt to recover money already lost
  • Lying to family members or friends about how much time or money you spend on gambling
  • Gambling to escape personal problems, stress, boredom, anxiety, or depression
  • Neglecting work, study, family responsibilities, or personal health due to gambling
  • Feeling that you cannot stop gambling even when you genuinely want to
  • Spending increasing amounts of time thinking about gambling or planning your next session
  • Hiding account activity, transaction history, or winnings/losses from people close to you
You are not alone. Problem gambling is a recognised health condition, not a personal failing. Many players in Bangladesh and around the world have sought help and successfully regained control. aq44 is here to support you — and there are trained professionals who can help. Please reach out to our support team at [email protected] as a first step, or contact a qualified counselling service in your area.
Formal Protection

The aq44 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to any player who feels that their gambling has become a serious problem. When you self-exclude on aq44, your account is fully deactivated for the duration you specify. This is not a temporary suspension — it is a firm, binding commitment that aq44 enforces on your behalf.

During the self-exclusion period, you will be unable to log in to your account. Any login attempt will be automatically blocked by the platform. All promotional emails, SMS messages, and in-platform notifications from aq44 will be stopped immediately upon activation. Any existing promotional bonuses credited to the account at the time of exclusion will be forfeited.

At the end of the exclusion period, your account will not automatically reactivate. You must contact aq44 support directly to request reactivation, and a 24-hour reflection period is applied before access is restored. aq44 may ask you to confirm that you wish to return to the platform and remind you of the responsible gaming tools available before reactivating your account.

Withdrawing Funds During Self-Exclusion: If you have a positive balance in your account at the time of self-exclusion, you may request a withdrawal of your available balance by contacting support at [email protected]. Your funds will be returned to your bKash, Nagad, Rocket, or other registered payment method within the standard processing timeframe.
Available Self-Exclusion Periods
6 Months Recommended for a first exclusion
1 Year For more serious concerns
2 Years Extended break and recovery period
5 Years Maximum available exclusion period
What Happens When You Self-Exclude
Account access is blocked immediately
All marketing and promotional communications are stopped
Pending bonus offers are cancelled and removed
Available balance can be withdrawn on request
Account cannot be reactivated early under any circumstances
Manual reactivation required at the end of the exclusion period
Common Questions

Responsible Gaming — FAQs

Answers to the questions our Bangladesh players ask most often about staying safe on aq44.

Log in to your aq44 account and go to Account Settings. Open the "Responsible Gaming" tab and select "Deposit Limits". Choose a daily, weekly, or monthly limit and enter the amount in BDT that you are comfortable with. Confirm the limit and it will take effect immediately. To lower your limit, the change is instant. To raise a limit, a 24-hour cooling-off period applies before the increase is activated.

Yes. The time-out feature on aq44 lets you temporarily suspend your account for a period of 24 hours, 48 hours, one week, or one month. During a time-out, you cannot log in or place any bets. At the end of the time-out period, your account automatically becomes accessible again. If you need a longer break, self-exclusion periods of 6 months to 5 years are also available.

The minimum age to register and play on aq44 is 21 years. This applies to all services on the platform including sports betting, live casino, slot games, crash games, and any other product. Age is verified through our KYC identity document process using your National Identity Card (NID) or passport. Any account found to belong to a person under 21 will be immediately closed.

Yes. If you have a positive balance in your aq44 account when you self-exclude, you may request a withdrawal of your available funds by contacting support at [email protected]. Your balance will be returned to your registered payment method — bKash, Nagad, Rocket, Upay, or your linked bank account — within the standard withdrawal processing time. Bonus funds that have not yet met wagering requirements will be forfeited upon self-exclusion.

During a self-exclusion period, all promotional and marketing communications — including emails, SMS messages, and in-platform notifications — are permanently stopped from the moment the exclusion is activated. During a shorter time-out period, marketing communications are also paused. If you continue to receive promotional messages after activating either restriction, please contact our support team immediately so the issue can be investigated and corrected.

The most important step is to reach out. Contact aq44 support at [email protected] or use the live chat feature on the platform. Our team is available 24/7 Bangladesh Standard Time and can immediately apply a self-exclusion or time-out to your account. You do not need to navigate the settings yourself — just tell the support agent what you need and they will take care of it. We also strongly encourage you to speak with a trusted family member, friend, or a qualified counsellor who specialises in behavioural health in Bangladesh.

Play Smart. Stay in Control. Enjoy aq44.

Responsible gaming is the foundation of a great experience on aq44. Set your limits, know your boundaries, and enjoy cricket betting, slots, and live casino on Bangladesh's most trusted platform — safely and sustainably.

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