aq44 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how aq44 ("aq44", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access, register on, or use the aq44 online betting and casino platform available at aq44.io. This Policy applies to all services offered on the platform, including cricket betting, live casino games, slot games, crash games, table games, promotional activities, and any customer support interactions.

aq44 is committed to maintaining the privacy and security of your personal data. This Policy is written in plain English and is intended to be easily understood by all players in Bangladesh. It sets out clearly what data we hold about you, why we hold it, and what you can do about it.

aq44 reserves the right to update this Policy from time to time. The most current version will always be published on this page with the effective date clearly stated at the top of the document. We encourage you to review this page periodically.

02 Data We Collect

aq44 collects a range of personal data categories depending on the nature of your interaction with the platform. The categories of data we may hold about you are described below.

2.1 Account Registration Data

When you register an aq44 account, we collect the information you provide at the time of registration, which typically includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city and district within Bangladesh)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and to confirm age eligibility, we may request the following documents:

• National Identity Card (NID) — front and back scan or photograph
• Passport (biographical data page)
• Driving licence
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad account registered in your name)

2.3 Financial Transaction Data

When you make deposits or withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or any other supported payment method, we record:

• Transaction amounts (in BDT)
• Payment method type and reference numbers
• Transaction timestamps
• Wallet or account number (partially masked after verification)

2.4 Gaming Activity Data

We record your activity on the platform to maintain account integrity, resolve disputes, and fulfil responsible gaming obligations. This includes:

• Bets placed, game sessions started, and outcomes recorded
• Bonus claims and wagering progress
• Session durations and login timestamps
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

2.5 Technical & Device Data

Automatically collected when you visit or use the aq44 platform:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser type
• Pages visited, links clicked, and time spent on each page
• Referring URL (how you arrived at the aq44 website)
• Cookie identifiers (see Section 7 for full cookie details)

2.6 Communications Data

If you contact aq44 support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any resolution actions taken by our team.

03 How We Collect Your Data

aq44 collects personal data through several channels, which are described below. Understanding these collection points helps you make informed decisions about the information you provide.

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, participate in a promotion, or update your account profile, you provide data directly to aq44.
• Automatically through platform use: Technical and device data (see Section 2.5) is collected automatically each time you access the aq44 website or mobile interface. This collection uses cookies, log files, and similar tracking technologies.
• From payment partners: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a partner bank, the payment provider confirms transaction status and reference details to aq44 to allow your account to be credited or debited accurately.
• From game providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may share session-level data (game results, RTP confirmations, malfunction reports) with aq44 for dispute resolution and audit purposes.
• From fraud prevention and identity verification services: aq44 may use third-party identity verification or anti-fraud services to cross-check information you provide during registration or KYC. These services confirm identity document authenticity and flag suspicious patterns.

04 Why We Use Your Data

aq44 processes your personal data for specific, clearly defined purposes. We do not process data for any purpose beyond those listed below without first obtaining your explicit consent or being required to do so by law.

05 Legal Basis for Processing

aq44 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and aq44 — that is, to operate your account, process payments, and deliver gaming services. Without this processing, aq44 cannot provide its services to you.
• Legal obligation: Certain processing activities are required by applicable law, including KYC identity verification, AML transaction monitoring, age verification, and responsible gaming record-keeping. aq44 is obligated to carry out this processing regardless of your preferences.
• Legitimate interests: aq44 processes certain data on the basis of its legitimate business interests, including fraud detection, platform security, abuse prevention, improving service quality, and maintaining the integrity of the gaming environment. Where this basis applies, aq44 has assessed that its legitimate interests are not overridden by your fundamental rights.
• Consent: For processing activities that are not strictly necessary — particularly direct marketing communications by email — aq44 relies on your explicit, freely given, informed consent. You may withdraw consent for marketing at any time without affecting your account or service access.

06 Sharing Your Data

aq44 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared with the following categories of recipients, strictly on a need-to-know basis and under appropriate data protection safeguards:

6.1 Payment Processing Partners

To process deposits and withdrawals, aq44 shares necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Data shared is limited to what is required to complete each specific transaction. Payment partners operate under their own privacy policies and are contractually obligated to maintain data security standards.

6.2 Game Technology Providers

Game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi receive session-level data necessary to deliver their games within the aq44 platform. No directly identifying personal data (such as your full name, NID number, or contact details) is shared with game providers. Data shared consists of anonymised or pseudonymised session identifiers.

6.3 Identity Verification & Fraud Prevention Services

aq44 may engage third-party KYC and anti-fraud service providers to assist in verifying identity documents and detecting suspicious account activity. These providers act as data processors under contractual obligations that require them to handle your data securely and use it only for the specific verification purpose.

6.4 Legal and Regulatory Authorities

aq44 may be required by law, court order, or regulatory direction to disclose personal data to government authorities, law enforcement agencies, or financial intelligence units. In such cases, aq44 will comply with the legal obligation and will not notify you of the disclosure where such notification is itself prohibited by law.

6.5 Business Successors

In the event of a merger, acquisition, restructuring, or sale of substantially all assets of aq44, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, before the transfer takes effect.

07 Cookies & Tracking Technologies

aq44 uses cookies and similar tracking technologies on its website and platform. Cookies are small text files placed on your device when you visit the aq44 site. They allow the platform to recognise your device on subsequent visits and to deliver a more personalised and efficient experience.

7.1 Types of Cookies Used

7.2 Managing Cookies

You can control cookie settings through your web browser. Most browsers allow you to block, delete, or receive warnings before cookies are set. Please note that disabling essential cookies will affect your ability to use core platform features, including maintaining a logged-in session. Disabling analytical or preference cookies will not prevent you from using the platform but may reduce the quality of your experience.

aq44 does not use third-party advertising cookies or behavioural advertising networks that track your activity across other websites.

08 Data Security

aq44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and aq44 servers is encrypted using industry-standard TLS protocols. This applies to all pages of the platform without exception.
• Encrypted Data Storage: Sensitive data fields including passwords (which are hashed, not stored in plaintext), identity document scans, and financial reference numbers are encrypted at rest in aq44's database infrastructure.
• Access Controls: Access to personal data within aq44's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job function requires access to specific data categories are granted that access. All internal access is logged and audited.
• Two-Factor Authentication (2FA): aq44 offers optional 2FA for player accounts and enforces 2FA for all internal administrative access to systems that hold personal data.
• Security Monitoring: aq44 operates continuous monitoring of its platform infrastructure for anomalous activity, intrusion attempts, and data exfiltration indicators. Security events trigger automated alerts reviewed by our technical team.
• Third-Party Security Assessments: aq44 periodically engages independent security assessors to conduct penetration testing and vulnerability assessments of the platform.

In the event of a personal data breach that is likely to result in a risk to your rights, aq44 will notify affected players without undue delay, and will take immediate steps to contain and remediate the breach.

09 Data Retention

aq44 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply to the main categories of data held by aq44:

Once the applicable retention period expires, data is securely deleted from aq44's active systems or anonymised in a manner that makes it impossible to re-identify the individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

10 Your Rights Over Your Personal Data

As a player whose personal data is held by aq44, you have the following rights. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]". aq44 will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that aq44 holds about you. This is sometimes called a Subject Access Request (SAR). aq44 will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: If any personal data held by aq44 is inaccurate or incomplete, you have the right to request that it be corrected. For minor updates (e.g., email address, phone number), you may also update this information directly through your account profile settings.
• Right to Erasure ("Right to Be Forgotten"): You may request that aq44 delete your personal data. This right is subject to limitations where aq44 is required to retain data by law (e.g., for AML compliance). Where erasure is possible, it will be completed within 30 days of a verified request.
• Right to Restriction of Processing: In certain circumstances (e.g., while a dispute about data accuracy is being resolved), you may request that aq44 restrict the processing of your personal data to storage only.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to aq44 in a structured, commonly used, machine-readable format, and to transmit that data to another data controller.
• Right to Object: Where aq44 processes your data on the basis of legitimate interests, you have the right to object to that processing. aq44 will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11 Children & Minors

aq44 is strictly an adults-only platform. The minimum age to register an account and use any service on the aq44 platform is 21 years. This age restriction is strictly enforced through our KYC identity verification process, which requires all new players to confirm their date of birth and submit a valid government-issued identity document before their account is fully activated.

aq44 does not knowingly collect, store, or process the personal data of anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data to aq44, we will immediately close the account, reverse any transactions associated with it, and securely delete all associated personal data as promptly as possible, subject to any legal obligations to retain records of the incident.

If you are a parent or guardian and you believe that a minor in your care has registered an aq44 account or accessed the platform, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.

12 Marketing Communications

aq44 may send you promotional communications about bonuses, special offers, new game releases, seasonal promotions (such as Eid offers, Pohela Boishakh specials, or BPL cricket season promotions), and other platform news. These communications are sent only if you have given your explicit consent to receive them at the time of registration or through your account notification settings.

Marketing communications from aq44 may be delivered via the following channels, where you have provided consent:

• Email to your registered email address
• SMS to your registered mobile phone number
• In-platform notifications visible when you are logged in to your aq44 account

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every promotional email sent by aq44
• Updating your notification preferences in your aq44 account settings
• Contacting aq44 support at [email protected] and requesting removal from all marketing lists

Opting out of marketing communications will not affect your ability to receive transactional or account-related messages, such as deposit confirmations, withdrawal notifications, KYC status updates, or security alerts. These operational communications are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

13 Changes to This Privacy Policy

aq44 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing activities, new services offered on the platform, or improvements in our privacy practices.

When material changes are made to this Policy — that is, changes that affect your rights or the way your data is processed in a meaningful way — aq44 will notify registered players by email to their registered email address and by displaying a prominent notice on the aq44 platform at the time of login for a period of at least 14 days following the change.

The updated Policy will be published on this page with a revised "Effective Date" and "Last Reviewed" date clearly displayed at the top of the document. Your continued use of the aq44 platform after the effective date of a revised Policy constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact [email protected] to request account closure and data deletion.

We encourage all players to review this Privacy Policy periodically, even in the absence of a direct notification, to stay informed about how aq44 handles personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aq44 handles your personal data, please do not hesitate to get in touch with our support team. We are committed to responding to all privacy-related enquiries promptly, professionally, and in accordance with our obligations under this Policy.

You may contact aq44 through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request — [Your Username]" for faster routing to the appropriate team.
• Live Chat: Available 24/7 directly on the aq44 platform after logging in to your account. Our support agents can handle general privacy questions and escalate formal data rights requests to the dedicated privacy team.
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6).

aq44 takes all privacy concerns seriously. If, after contacting us, you feel that your concern has not been adequately addressed, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.